Karen Haggerty from Capgemini Invent on how Chartered strengthens trust and standards in consulting

Consulting has always relied on trust – from clients, from teams, and from the wider industry. For me, Chartered status is about formally recognising that trust, while also reinforcing the standards and accountability that consulting demands. 

Chartered status represents recognition that consulting is a profession in its own right. It acknowledges that what we do requires learned skills, experience, and judgement, and that these capabilities have been earned through practice, reflection, and development. Achieving Chartered status is much more than just a badge. It’s about demonstrating a serious, ongoing commitment to professional standards. 

From a client perspective, that commitment really matters. Chartered status acts as a stamp of approval. It reassures clients that the consultant they are working with has the right level of experience and can genuinely add value. In a profession where judgement, ethics, and impact are critical, that assurance builds confidence in both the individual consultant and the advice being given. 

Chartered status also plays an important role at an industry level. It helps raise standards across consulting, both by recognising individuals and creating accountability. The role of the MCA is vital here – ensuring that consultants represent the profession well and contribute positively to its reputation. In that sense, Chartered status is about protecting and strengthening the credibility of consulting as a whole. 

The assessment process itself reflects that responsibility. It is deliberately rigorous. Candidates must provide substantial written evidence demonstrating their skills and experience against the MCA’s requirements, followed by a long, indepth interview. The interview goes beyond testing technical capability; it examines judgement, ethics, and how consultants approach complex situations in practice. That level of scrutiny is what gives Chartered status its meaning. 

Personally, I found the experience intense but valuable. I could compare it to retaking a driving test. You know how to do the job, but the seriousness of the assessment forces you to reflect on whether you are doing it consistently to the right standard. It is a real ratification of hard work, but also a prompt to keep improving. 

One of the most valuable aspects of the process is the selfreflection it requires. It encourages you to take stock of your career, identify gaps, and think clearly about the value you deliver to clients. For that reason, Chartered status is relevant at every career stage. For junior consultants, it offers recognition and direction. For more senior consultants, it brings focus back to development at a point where it can easily be deprioritised. 

That is why communicating and celebrating Chartered achievements is so important. Doing so reinforces what Chartered status stands for — professionalism, high standards, and commitment to quality. Making those achievements visible, both internally and externally, helps build momentum and encourages others to consider the journey themselves. 

Ultimately, Chartered status matters because it supports trust — trust in individuals, in firms, and in the consulting profession itself. In a complex and changing environment, that trust is more important than ever.