Performance Improvement in the Private Sector
AZ partnered with EY to modernise and scale its Third-Party Risk Management (TPRM) framework, strengthening governance, resilience and consistency across more than 50,000 suppliers in 130+ countries.
In 2024, AstraZeneca (AZ) launched its 2030 Bold Ambition, a strategy targeting accelerated growth, an expanded innovation pipeline and ambitious sustainability goals. Achieving this depends on a complex global ecosystem of third-party suppliers and the ability to manage risk at scale without slowing the business. At the time, AZ’s Third-Party Risk Management (TPRM) processes were fragmented across regions and systems, resulting in slow onboarding, inconsistent risk insight and operational complexity across more than 50,000 suppliers in 130+ countries.
AZ partnered with EY to transform TPRM from a fragmented control function into a future ready, risk proportionate operating model enabling speed, resilience and confidence across the value chain. This was not a technology deployment, but an end-to-end business transformation spanning process, technology, change and governance.
Together, EY and AZ redesigned the global supplier risk ecosystem, converging multiple processes and systems into one global TPRM model, deployed across eight languages and embedded into business workflows. Leveraging EY’s global delivery network, ServiceNow as a single lifecycle platform and integrated external risk data, the new model applies intelligent automation and AI enabled triage to focus effort where risk is greatest.
Delivered without disrupting business as usual operations, the transformation achieved step change performance improvement: over 60% reduction in supplier onboarding, nearly 50% faster risk assessments and a 41% reduction in enhanced due diligence through risk proportionate design.
Today, AZ operates a single, scalable and data driven TPRM model that improves user experience, reduces cost, strengthens governance and supports faster innovation and resilient supply chains – demonstrating best in class private sector performance improvement.
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