Change and Transformation in the Public Sector
Supporting the Met to make London safer through less crime, higher standards and more trust.
In 2023, the Casey Review, several high profile failures and declining public confidence saw the Met placed into “Special Measures”. To deliver urgent reform, the Met launched its New Met for London (NMfL) turnaround plan and appointed the firm as Prime Delivery Partner (DP), bringing together five market leading organisations into a single, industry leading consortium. Since February 2024, our c.130 strong blended team (including 60+ Prime members) has worked as one to accelerate system wide transformation in a 24/7, mission critical organisation.
Together, Deloitte delivered measurable operational improvements for the Met’s 45,000 staff and officers, and Londoners. Frontline reforms strengthened neighbourhood policing and investigations, with new operating models improving community crime fighting. Introducing 24/7 Local Missing Hubs improved safeguarding, contributing to an 11.6% reduction in missing person cases, while remote witness statements and video appointments saved 48,000 officer hours annually, improving victim accessibility.
The firm created the foundations for a data driven, AI enabled Met, establishing the AI Centre of Excellence, Data Office service catalogue and Open Data Strategy to accelerate innovation and enable more transparent, insight led policing.
Trust and fairness improved: the Stop & Search Charter increased lawful “reasonable grounds” decisions from 76% to 95%, while community led oversight and Met Engage (115,000+ residents, rated 4.63/5) strengthened accountability.
Deloitte delivered £132m in workforce and non workforce efficiencies, strengthened leadership and governance, and enabled the Met to exit Special Measures in January 2025. By early 2026, >90% of NMfL commitments were delivered, enabling the launch of NMfL2 and embedding sustainable capability to support long term policing reform.
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