Technology Transformation
Leading Resolutions partnered with Bupa to create Bupa Home – a single, trusted digital front door that brings tools, information and communications together, saving time and making everyday work simpler for thousands of employees.
Large organisations often grow their technology over time, adding new tools as needs change. At Bupa, this had led to a fragmented digital workplace. Staff had to navigate multiple platforms to find information, tools and updates. Important messages were easy to miss, work was duplicated, and employees developed their own workarounds. This made everyday tasks harder than they needed to be and created challenges around governance, consistency and wellbeing.
Recognising that small fixes would not solve the problem, Bupa decided a more fundamental change was needed. The goal was to create a single, trusted place where employees could start their working day – one that brought together communications, tools and information without forcing people to change how they already worked.
Leading Resolutions partnered with Bupa to design and deliver Bupa Home, a unified digital front door to work. Rather than introducing yet another system, the focus was on simplifying what already existed. The platform was built within Microsoft Teams, where employees already spent much of their time, so it felt familiar from day one.
The project was approached as a product, not a one off delivery. An early version of Bupa Home was released to a small group of users, allowing real feedback to shape the design. Regular user sessions helped identify what mattered most: staying informed, finding information quickly, accessing the right tools on any device, and feeling connected to the organisation. This feedback directly guided what was built next.
Behind the scenes, the technical challenge was significant. Bupa Home needed to connect with many existing systems without slowing them down or compromising security. Leading Resolutions designed an approach that reused existing tools and reduced unnecessary complexity. They also introduced a new way of grouping similar digital changes, which simplified approval processes and helped keep the programme on track.
The results were rapid and sustained. Within six months, Bupa Home scaled from a 1,000 person pilot to 15,000 employees. By February 2026, 100% of users in scope were actively using the platform. Employees reported clear time savings, easier access to information and better communication across the organisation. Many said they would miss the platform if it were removed.
Beyond usage figures, the impact was cultural. Reliance on unofficial tools reduced, governance improved and navigating daily work became simpler. By removing friction from the start of the working day, Bupa Home helped employees focus more on what really matters: delivering high quality care to patients.
As Rebecca Clifton, Global Product Owner at Bupa, noted, the platform has become “a trusted part of everyday work”, made possible by a partnership that combined technical expertise with a deep understanding of people and how they work.
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