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Capita Consulting

Capita Consulting was established in December 2019 to help companies transform their business using digitally enabled technology. Experts in digital optimisation, automation, cloud computing, IoT and data analytics, we partner with our clients to not only deliver operational change, but to pre-empt the growing risk of industry disruption that many companies face.

With offices in London, Newcastle, Manchester and Edinburgh our teams take ideas from innovation to delivery.  We understand the specific operational and people management challenges that come with change, so we can anticipate them.

We stand apart from the UK’s established consultancy and professional services firms by drawing on Capita’s 30 years of practical experience in designing, building and running the systems and processes of hundreds of organisations.

Key Personnel

  • Patrick Gormley – Capita Consulting Lead
  • Oli Freestone – Head of Institute
  • Kevin Nicholas – Government
  • Chris Cartwright – Utilities
  • Michelle Prance – Retail Banking
  • Dan Gianotti – Capita Markets
  • Stuart Welsman – Insurance
  • Steve Cockerill – Telco
  • Melanie Christopher – People, Culture and Change
  • Fabian Wong – Customer Experience
  • Joanna Brown – Divisional Marketing Director

UK Office Locations

  • 30 Berners Street, London W1T 3LR 
  • Churchgate House, 56 Oxford Street, Manchester M1 6EU 
  • Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE 
  • 145 Morrison Street, Edinburgh EH3 8FJ 

Worldwide Coverage

  • United Kingdom and Ireland
  • Russia
  • France
  • Germany
  • Italy
  • Spain
  • Netherlands
  • Switzerland
  • Turkey
  • Russia

Consultancy Service

  • Decision making support
  • Customer insight and analytics
  • Target Operating Model
  • Procurement
  • Supply Chain
  • Operational Improvement
  • Complex Transformation Delivery
  • Project and programme management
  • Organisational Change
  • Internal Audit
  • Technology and Innovation
  • Digital

Industry Sectors

  • Government 
  • Education 
  • Police, Security and Defence 
  • Financial Services 
  • Utilities 
  • Telco 
  • Manufacturing 
  • Health 


  • Innvoation Project of the Year 2014 (Highly Commended)
  • Change Management in the Public Sector Project of the Year 2013

MCA Firm Representatives

Joanna Brown
MCA Council Representative

Joanna Brown is Marketing Director for Consulting at Capita Consulting and sits on the MCA Council.

Contact Information


Copyright Building
30 Berners Street

Telephone Number

[0]20 7901 0000

Fax Number

[0]20 7901 0100