Follow Us:

Home MCA Members OEE Consulting

OEE Consulting

OEE Consulting is the leading specialist in operations transformation and improvement. We work with FTSE listed businesses, leading academic institutions, and the public sector.

Through our consulting capability and our acclaimed learning and development offering, we help our clients turn business strategy into operational reality.

We work with clients to make change happen, increasing the effectiveness of your people and processes, creating improvement and catalysing and driving transformation.

Headquartered in Oxford, our business has a global reach with over 100 consultants and trainers working internationally across multiple disciplines and languages.

Throughout 2019 we are integrating with gobeyond to establish an industry-leading customer experience transformation services business with global reach.

No matter where you’re based, our certainty of outcome promise means you always get the results you need. Guaranteed.

Key Personnel

Mark Palmer, Managing Director

Chris Hallmark, Director

Hervé Mazenod, Director

Mark Bilney, Director

Martin Gibson, Director

Paul Woolford, Director | Operations

Paul Sweeney, Director

Robin Harrison, Director | Marketing + L&D

Kate Brear, Company Secretary & Company Accountant

UK Office Locations

  • Oxford
  • Sheffield

Worldwide Coverage

We have major project experience in over 30 countries across 5 continents, and have trained 20,000 people in more than 100 countries.

We are global in our approach to staffing too, with 87 of our consultants and trainers speaking at least one foreign language fluently and 15 different nationalities represented amongst our team.

Consultancy Service

  • Operations Strategy & Implementation
  • Operating Model Design
  • Multichannel Customer Experience
  • Organisational Effectiveness
  • Process Improvement
  • Rapid Digital
  • Learning & Digital

Industry Sectors

  • Banking
  • Education
  • Healthcare
  • Insurance
  • Managed Services
  • Public Sector
  • Travel and Transport
  • Utilities


  • Client Service & Value 2018

MCA Firm Representatives

Mark Palmer
MCA Council Representative

Mark Palmer is Managing Director at OEE Consulting and sits on the MCA Council.

Contact Information


8100 Alec Issigonis Way

Telephone Number

01865 593911