A recent blog from Certinia looks into how to help COOs with organisational resilience in times of economic uncertainty.
Headlines about potential trade shifts and tariffs understandably create uncertainty, and frankly, some frustration for services leaders trying to plan for the future. It’s easy to feel pressured by the noise, tempted towards reactive decisions.
Based on Certinia’s work with leading services organisations worldwide, here are four fundamental areas where they think a deeper focus can build resilience:
1. Stress-Test Your Cross-Functional Handoffs
2. Build Workforce Agility and Real-Time Visibility
3. Sharpen Financial Predictability
4. Actively Reinforce Customer Trust
Read more on their website