Recently published, KPMG’s Managed Services Outlook Survey 2026 explores how organisations are rethinking their operating models at a moment where efficiency, resilience, and transformation increasingly converge. Drawing on insights from business and service leaders across sectors, the survey examines how Managed Services are evolving from transactional support to a strategic lever for long‑term value.
The findings point to a function under growing pressure to do more with less. Organisations are turning to Managed Services to increase agility, access scarce skills, and modernise critical processes, while maintaining control and accountability. Technology remains central to this evolution, with automation, data, and AI seen as key enablers of scalable, outcome‑focused service delivery.
At the same time, leaders are navigating a complex landscape shaped by cost pressures, changing risk profiles, and rising expectations around resilience and performance. The survey highlights a shift in emphasis from short‑term cost reduction to longer‑term partnerships that support transformation, innovation, and sustained operational excellence.
As organisations reassess how work gets done and where best to deploy internal capability, the Managed Services Outlook Survey 2026 provides a timely perspective on how operating models are being reshaped, and what this means for the future of service delivery.
Read more on their website.