According to BearingPoint, UK retail in 2026 will be shaped by the need to balance value, convenience and experience. As consumers remain cautious but increasingly expect faster, simpler and more personalised journeys, retailers must use AI and emerging technologies with greater purpose. The article highlights that success will depend on building strong data foundations, integrating channels more seamlessly, empowering store teams and creating distinctive in-store experiences where technology supports, rather than replaces, human connection.
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