New research, commissioned by Unit4 and based on interviews with 500 senior professional services leaders, Winning Back Time highlights how administrative overload is undermining efficiency, profitability, and employee experience across the sector. Professional services firms are losing valuable time to manual processes, fragmented data, rework, and outdated systems, resulting in project delays, reduced productivity, and increased pressure on client-facing teams.
The findings show that many consultants spend a significant portion of their working week on administrative tasks rather than delivering client value. Firms operating with modern, integrated cloud platforms benefit from lower error rates, improved data visibility, and more efficient finance, HR, and project management processes.
The report concludes that creating a unified data foundation, automating routine work, and embracing AI-enabled operations can help professional services organisations reduce administration, improve employee wellbeing, strengthen talent retention, and free up more time for higher-value, client-focused activities.
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