Chartered Management Consultant of the year
When a client wants to improve their employee experience, ready their business and workforce for a digital future or drive digital adoption that sticks, they turn to the same consultant – KPMG’s Lucy Pringle. With 11 years industry experience, she is widely recognised as a results-oriented, trusted advisor.
As Director of KPMG’s Employee Experience and AI.Workforce capability, Lucy’s data-driven approach has delivered exceptional results across her clients: slashing front-line attrition rates by 17% for one, assisting the roll-out of 60k+ Copilot licences for another, and road-mapping tens of millions of projected savings through a digital HR ecosystem overhaul for a third.
Lucy prides herself on driving management consulting to be dynamic, innovative, and value-driven. Her goal is simple: ‘clients always walk away feeling our support was valuable’. She doesn’t overtly focus on sales or “the KPMG way,” rather on helping clients achieve their goals and to future-proof their businesses. By blending behavioural science, operating model design, and technology, she drives workforce and employee experience transformation that sticks.
With AI now dominating client demand, Lucy is a thought leader on integrating technology into the workforce, educating clients on the need for behavioural change and operational re-engineering, not just technical investment.
Beyond client work, she has a passion for driving sustainable ways of working. She believes ‘great experiences for our people lead to great client outcomes’. To that end, she founded KPMG’s Sustaining High Performance initiative to help people consistently perform at their best, and champions inclusion in her leadership every day.
View the KPMG profile in the MCA Members Directory.