Thought Leader Consultant of the Year
Jo Thomson is on a mission to improve the value you receive from your public services. Her outstanding achievement has been to embed the voice of the citizen into public service decision making.
Jo’s developed a unique data-driven approach- the Citizen Experience Excellence (CEE) survey. Transitioning out of pilot just two years ago, it is now the authoritative ranking of public sector experience in the UK and been instrumental in putting citizens at the centre of service design.
Jo’s innovative approach goes beyond data, voicing real citizen feedback through immersive storytelling to connect public service leaders emotionally with their mission. Her insights at industry and client events have significantly elevated the voice of the citizen, helping leaders share practical methods for achieving service excellence.
Her clients appreciate her ability to get to the root of their problems and develop unique solutions that deliver on their stakeholder objectives. With a relentless focus on driving citizen experience, she challenges her clients to create sustainable outcomes and ensure they are getting value from their investments.
Jo’s team speak of her leadership style, her focus on removing barriers and her efforts to build and sustain a motivating climate in which her people and her clients’ people can thrive. Her open communication and her critical thinking have driven exceptional team engagement scores, making her one of the most inspiring people leaders in the firm.
Jo’s outstanding achievement isn’t just to elevate the citizen experience – she has also elevated the client and the employee experience.
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