Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Key Personnel
- Adolfo Hernandez – Group CEO
- Richard Holroyd – CEO Capita Public Service
- Corinne Ripoche – CEO Capita Experience
- David Hook – MD & Client Partner: Defence & National Preparedness
- Owen Barry – MD & Client Partner: Central Government
- Azad Ootam – MD & Client Partner: Local Public Service
Worldwide Coverage
- UK
- South Africa
- Ireland
- Poland
- India
- Germany
- Switzerland
Consultancy Services
We recognise that our clients need something more
Our clients are asking for a different kind of consulting. Their customers and competitors are changing rapidly – so they need to move quickly not incrementally.
Capita knows how their organisations operate today – we are already there running critical and core business processes, so are uniquely placed to help drive change.
Our teams take ideas from innovation to delivery. We understand the specific operational and people management challenges that come with change, so we can anticipate them. This helps our clients implement new thinking more quickly so they are more successful as they adapt.
The core teams are small, agile and creative, with access to platforms and talent through multiple channels and partnerships. We value simplicity over complexity, and we want to be known for the speed, energy, and openness of our approach.
How does it work?
Small consulting teams with deep industry expertise work with clients to produce digital strategies that work. Accelerator teams then use prototypes to demonstrate how these business solutions can be rapidly integrated into our client’s business.
Our digital factory scales these in collaboration with clients, underpinned by reliable delivery capabilities. We then run business and technology platforms that can be white labelled and offered to multiple clients. We measure everything, learn and progress so our clients achieve rapid, sustainable growth.
Industry Sectors
Capita Experience
- Telecoms, Media & Technology
- Retail & Consumer Products
- Energy & Utilities; Government & Transport and Financial Services
Capita Public Service
- Central Government
- Defence & National Preparedness
- Local Public Services
