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Capita is a consulting, transformation and digital services business.

We are driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.

We are committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.

We operate in the UK, Europe, India and South Africa – and across 2 divisions: Capita Public Service and Capita Experience.

Key Personnel

  • Adolfo Hernandez – Group CEO
  • Richard Holroyd – Acting CEO, Capita Public Service
  • Corinne Ripoche – CEO Capita Experience
  • David Hook – MD & Client Partner: Defence, Learning, Fire & Security
  • Owen Barry – MD & Client Partner: Central Government
  • Azad Ootam – MD & Client Partner: Local Public Service

Worldwide Coverage

  • UK
  • South Africa
  • Ireland
  • Poland
  • India
  • Germany
  • Switzerland

Consultancy Service

We recognise that our clients need something more

Our clients are asking for a different kind of consulting.  Their customers and competitors are changing rapidly – so they need to move quickly not incrementally.

Capita knows how their organisations operate today – we are already there running critical and core business processes, so are uniquely placed to help drive change.

Our teams take ideas from innovation to delivery.  We understand the specific operational and people management challenges that come with change, so we can anticipate them.  This helps our clients implement new thinking more quickly so they are more successful as they adapt.

The core teams are small, agile and creative, with access to platforms and talent through multiple channels and partnerships.  We value simplicity over complexity, and we want to be known for the speed, energy, and openness of our approach.

How does it work?

Small consulting teams with deep industry expertise work with clients to produce digital strategies that work. Accelerator teams then use prototypes to demonstrate how these business solutions can be rapidly integrated into our client’s business.

Our digital factory scales these in collaboration with clients, underpinned by reliable delivery capabilities. We then run business and technology platforms that can be white labelled and offered to multiple clients.  We measure everything, learn and progress so our clients achieve rapid, sustainable growth.

Industry Sectors

Capita Experience

  • Telecoms, Media & Technology
  • Retail & Consumer Products
  • Energy & Utilities; Government & Transport and Financial Services

Capita Public Service

  • Education & Learning
  • Local Public Services
  • Health & Welfare
  • Defence, Security & Fire
  • Central Government, Justice & Transport

MCA Firm Representatives

John Tibble
MCA Council Representative

John Tibble is a Partner at Capita and sits on the MCA Council and Public Sector Working Group.

Jonjo Hobbs
MCA Private Sector Working Group Representative

Jonjo Hobbs is the MD of Capita Procurement Services and sits on the MCA Private Sector Working Group.

Tiina Stephens
MCA Sustainability Working Group Representative

Tiina Stephens is the TSS Digital Consulting Director and sits on the MCA Sustainability Working Group.

Contact Information


65 Gresham Street

Telephone Number

+44 (0) 20 7799 1525