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Gobeyond Partners

Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges. By combining deep sector expertise with an award-winning approach to client service and value, Gobeyond Partners brings its clients’ transformation vision to life.

Part of the Webhelp group, the team at Gobeyond Partners operates globally – understanding what it takes to transform organisations in the face of changing customer behaviours, cost pressures, and legacy systems.

The firm’s unique customer journey view is broad and deep, helping clients break down organisational silos and deliver a fully connected omnichannel customer experience.


Key Personnel

Mark Palmer – CEO

Martin Gibson – Managing Director, Consulting

Chris Hallmark – Managing Director, Transformation Design

Chris Bryson – Managing Director, Analytics

Dave Pattman – Managing Director, Solution Development

Hervé Mazenod – Managing Director, Financial Services

Vanessa Flather – Managing Director, Retail and Travel

Peer Hackman – Managing Director, Telco, Media and Technology

Polly Ashdown – Marketing and Communications Director


UK Office Locations

  • Oxford
  • Sheffield

Worldwide Coverage

Offices in Paris and Nuremberg, with major project experience in over 30 countries across 5 continents.  We have trained 20,000 people in more than 100 countries.

We are global in our approach to staffing too, with 87 of our consultants and trainers speaking at least one foreign language fluently and 15 different nationalities represented amongst our team.


Consultancy Service

  • Business strategy
  • Model office & innovation
  • Operating model design
  • Customer experience
  • Intelligent operations
  • Business and digital transformation
  • Data, analytics and insight
  • Learning & Development

Industry Sectors

  • Banking & Financial Services
  • Education
  • Healthcare
  • Insurance
  • High Tech Outsourcing
  • Public Sector
  • Retail
  • Supply Chain & Manufacturing
  • Travel and Transport
  • Utilities

Awards

  • Client Service & Value 2018

MCA Firm Representatives

Mark Palmer
MCA Council Representative

Mark Palmer is CEO at Gobeyond Partners and sits on the MCA Council.

Contact Information

Address

8100 Alec Issigonis Way
Oxford
OX4 2HU

Telephone Number

01865 593911

Website

www.gobeyondpartners.com

Email

info@gobeyondpartners.com

Twitter

@wearegobeyond