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Process Management International


Introducing a different kind of performance improvement.  Since 1984 we’ve been helping our clients transform their performance through better processes and more engaged people.  We consult, advise, analyse, train, coach and develop in all areas of process and performance improvement, working in partnership with you to transform your goals into results.

Our philosophy is firmly grounded in W. Edwards Deming’s System of Profound Knowledge (SoPK).  That means we help you solve significant challenges by understanding not just the processes in your business, but the interrelationships between them.  This goes beyond just strategic alignment to leverage all your talent, resources, and current improvement initiatives.

Our #1 priority is delivering sustainable success and capability.  We work as your open, honest, and constructively challenging partner giving you the benefit of our breadth of experience across every kind of performance challenge.

Our Consultants are experienced practitioners; working around the world, across industries, in all functional areas, they’ve been where you are, and they can relate to your people and help them succeed.

We continuously invest in our methods, approach, and content to bring you best-in-class process and performance improvement services.  All things process, all things performance improvement, we work in partnership with you to transform your goals into results.

Key Personnel

  • Rich Seddon – CEO
  • Susannah Clarke – Managing Partner
  • Rebecca Seddon – Managing Partner
  • Des Kelly – Partner Consultant

Worldwide Coverage

  • UK
  • China
  • Denmark
  • Finland
  • France
  • Germany
  • Netherlands
  • Poland
  • Singapore
  • Slovakia
  • Spain
  • Sweden
  • Turkey
  • United Arab Emirates
  • USA

Consultancy Services

We create strategies, define and re-engineer processes​​, diagnose and assess, reduce cost and enhance margin​, investigate and solve problems, eliminate waste and variation, improve productivity and throughput, analyse functional and geographic footprint, improve the customer journey, design and restructure the organisation, improve quality and reliability, and successfully execute mergers and acquisitions.

Industry Sectors

  • Healthcare
  • Construction
  • Retail
  • Mining
  • Technology
  • Financial services
  • Manufacturing
  • Automotive
  • Aerospace
  • Energy
  • Public sector
  • Biotechnology
  • Communications
  • Electronics

MCA Firm Representatives

Rich Seddon
MCA Council Representative

Rich Seddon is CEO at Process Management International and sits on the MCA Council.

Contact Information


6 Villiers Court
Meriden Business Park
Birmingham Road

Telephone Number

+44 (0)1676 522 766




Process Management International