A quick look at the news underscores the importance of operational resilience to any business in terms of keeping colleagues, clients and thus revenue in good working order.
At this time, it looks like we should be bracing for a significant outbreak of the coronavirus. At quarter (and financial year) end, the amount of potential downtime this could cause an organisation would have a serious impact on revenue flows and client service. And the duration of any impact will be compounded by public transport disruption, closures of schools and nurseries, and caring for family members…
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