Faced with the global outbreak of COVID-19 earlier this year, banks were forced to act quickly to enable remote working for much of their workforce almost overnight. This reactive approach has not come without its information security risks. Customers placing greater reliance on remote banking services, combined with organisations’ rapid procurement of collaborative tools to maintain virtual communications and high numbers of staff absenteeism due to the pandemic, have left many organisations stretched, vulnerable and ill-equipped to deal with cyber-attacks.
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