In Certinia’s latest blog, they share insights on how to make it in today’s agile service delivery environment by connecting the dots between sales, support, service, customer success, and finance. It is all about breaking down barriers between functional silos and creating a seamless, accurate, up-to-date flow of information that everyone can see, use and draw insights from. Furthermore, according to Certinia, outdated tools such as spreadsheets are notoriously error-prone and ill-designed to support a flexible services business that delivers a wide range of billable services and delivery models.
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