DELOITTE
Deloitte’s 2023 Global Human Capital Trends survey polled 10,000 business and HR leaders across every industry, with 105 countries participating. The survey data is complemented by interviews with executives from some of today’s leading organizations. The insights shaped the trends in this report.
For the past century, Deloitte has been governed by a mechanistic view of work. They have assumed that work is fixed and repeatable, readily organised into discrete tasks, and grouped into well-defined jobs. Transformation efforts focused on cost and productivity—how to deliver the same outcomes through faster, more efficient methods. But in recent years, those models have been challenged as organizations and workers grapple with a greater degree of discontinuity and disruption than ever before.
The boundaries that were once assumed to be the natural order of things—that work can be organised into clearly defined processes; jobs can be categorised and contained wholly within the organization; work occurs within the four walls of the workplace; and organizations can center their decision-making around shareholders and the bottom line—are falling away.
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