Change and Transformation in the Private Sector
In the most challenging period for client delivery, under remote working constraints throughout 2020, and across a geographically dispersed team around Wales, BearingPoint with Dŵr Cymru Welsh Water (DCWW) conceived a project that would engage and help transform the delivery of maintenance across the DCWW wastewater estate. This covered strategic organisation redesign, operational execution of asset management and maintenance, as well as tactical ways of delivering service and spares to improve the speed of maintenance and repair activities.
Maintenance team restructuring supported a new Target Operating Model (TOM), with a new KPI dashboard to monitor performance improvement, as DCWW strives to achieve stringent operational improvements demanded by the national regulator, Ofwat.
The TOM and redesign of key processes affected the roles across the engineering management team, as well as the structures for 166 maintenance engineers’ geographic coverage, for redefined areas of urban, rural and a hybrid semi-urban, that reflected highly varied distributions of wastewater treatment assets across Wales.
Behind the scenes, substantial IT/IS enhancements of existing and new SAP functionality were completed in very short timescales to support the changes, along with the creation of a management dashboard, borne out of a new maintenance Resource Calculator App that was designed, created, and delivered within 10 weeks.
The pace was intense, the deliverables ambitious, and the client-consultant team engagement exemplary. All managed, energised and delivered remotely.
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