Curzon Consulting with National Highways

Curzon Consulting with National Highways

Performance Improvement in the Public Sector

MCA Awards Finalist 2024Responding to the UK Government’s productivity challenge, National Highways (NH), in partnership with Curzon Consulting, is delivering a transformational 30% improvement in productivity and can realise a multimillion pounds in savings by 2030.

Over the past twenty years, the construction sector has struggled to demonstrate meaningful productivity improvements. NH set a challenging target of a 30% productivity improvement and a 5-10% cost reduction over Road Investment Strategy 2 (2020-25) and appointed Curzon as its strategic delivery partner.

Significant progress has been made over the last year (23/24). There has been an average of 30% productivity improvement across monitored assets, and the percentage of hours lost has been significantly reduced. This achievement demonstrates the robustness of the standardised systems and processes that have been developed and deployed.

Core enablement of the productivity improvement lies in the timely capture and reporting of performance via an innovative and interactive App, rolled out initially across the Tier 2/sub-contractor supply chain. This has enabled NH to make faster, informed decisions where there are significant variances to plan, enforcing greater accountability on the supply chain, identifying and specifying standards and best practices, and raising supply chain awareness of what good performance looks like. In turn, this has fostered greater collaboration between NH and its supply chain without requiring contractual amendments. Increased scheme predictability is tangible, with Tier 1s rebase-lining their schemes to include productivity improvements while modular design improvements and standardisation contribute additional value.

Creating and implementing a digital productivity app and dashboard has provided NH with a consistent stream of standardised productivity data and relevant context directly from the point of delivery. This has brought about a positive change in how NH and the supply chain collaborate. For the first time, NH PMs are engaging in conversations based on intelligence gathered from the dashboard. With weekly progress reports, NH can now access productivity data insights to scrutinise and challenge the supply chain, which was impossible before.

NH is using digital intelligence to collaborate with its supply chain, measure the productivity of key assets, and set improved productivity targets. They now have an efficient system for gathering, reviewing, and acting on productivity data. NH has developed a methodology to calculate productivity value and demonstrate efficiencies to the Office of Rail and Road. NH can now utilise the extensive productivity data for strategic procurement, commercial decision-making, and contracting.

The 30% target improvement is being achieved or exceeded on most asset classes, giving NH confidence that improved productivity in Road Investment Strategy 3 (2025-30) will translate into multi-million-pound benefits.

“The Curzon team is making significant contributions. National Highways has been striving to set asset-level productivity baselines for over 10 years. The work we are progressing together is transforming how National Highways reviews project performance and is also beginning to inform wider industry Infrastructure Client Group.”

David Bray, Programme Director, National Highways

View the Curzon Consulting profile in the MCA Members Directory.