International
A human-centred diagnostic delivered by CBRE on combined Paris offices following the merger of two global financial services organisations with an aim to identify areas for improvement and develop innovative solutions to enhance the work experience and integration of the two business cultures.
Following the merger of two global financial services organisations CBRE were engaged to lead a human-centred experience diagnostic on the combined Paris offices. Our mission was to listen deeply to employee sentiment, identify areas for improvement and develop innovative solutions to enhance the work experience and integration of the two business cultures.
Through our proprietary methodology and independent standpoint, we conducted in-depth interviews, listening sessions and observations to gather rich insights from employees. This approach allowed us to uncover the “Moments that Matter” that impact overall work experience, from the physical environment to ‘Moments beyond the workplace’ such as behaviours, services and interpersonal relationships.
Our diagnostic revealed opportunities to boost team dynamics and support, leverage technology to streamline processes and to break down hierarchical barriers. We identified five critical moments that matter for employees in Paris, along with actionable recommendations to address them.
The outcome was a comprehensive report outlining both qualitative and quantitative insights and provided a roadmap for the client to transform its workplace culture and improve employee experience. Our recommendations are now being implemented, driving positive change and setting a new standard for future integration projects.
The key achievements were:
- Delivery of a human-centred approach to understanding employee needs and preferences
- Identification of key moments that matter for employees in Paris
- Providing actionable recommendations to enhance team dynamics, technology, and interpersonal relationships
- Creation of a comprehensive plan to transform workplace culture and improve employee experience
As a result of this project the knowledge that was transferred to the client included a new methodology that could be implemented across their portfolio to assess and measure experience. This benefit of this approach includes the depth and detailed insights we were able to extract by deeply listening to employees. The exercise wouldn’t need to be repeated at every location, however multiple sites with representation across different demographics and geographies would help to identify synchronicities and common themes in the ‘Moments that Matter’ for employees. It provides insights over and above those in the client’s existing annualised survey on experience. In addition, now that the client has more understanding of the most important experience moments for employees, they are in a much stronger position to design and implement solutions that will be more relevant and impactful for employees, therefore allowing them to target investment more carefully.
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