EY with a Leading Telecommunications Company 

Commercial Excellence

We rarely give digital connectivity a second thought and yet it is an increasingly fundamental enabler of our lives, particularly as our dependency on virtual connections has grown exponentially during the COVID-19 pandemic. EY’s client played a crucial role in delivering this connectivity, mobilising teams of key workers across the country to help us all to stay connected to family, friends and co-workers.

The project assembled a joint EY-client taskforce of over 100 specialist telecoms network resources across two phases and 7 technology and data-driven workstreams to review the client’s end-to-end network deployment, helping to ensure that this vital digital infrastructure could continue to be deployed efficiently and at-pace to those who needed it, even during significant disruptions such as COVID-19.

The key objectives of the project were to:

  • Improve network resilience by developing tools and data to respond rapidly to disruptions
  • Accelerate network deployments through more effective communication and contract management
  • Enable efficient and sustainable deployments by increasing asset visibility and re-use and reducing costs to help meet the client’s ambitious environmental targets

The project delivered above and beyond expectations, providing substantial and sustainable benefits to drive a long-term improvement across the client’s various network deployment and supporting functions. This included the delivery of:

  • Significant tangible and quantifiable financial benefits
  • Enhanced inventory tracking and verification across multiple storage locations, covering all regions of the UK
  • Streamlined and simplified master data
  • Over 100 pages of detailed handbooks and implementation plans
  • Knowledge transfer sessions and guidelines to support upskilling
  • Support to consolidate and simplify supply chain operations
  • Defined master data governance to ensure sustainable benefits

By combining an ambitious scope with a highly integrated team of experienced professionals and the deployment of advanced technology, the project has had a meaningful and lasting impact across the client’s network operations and given it the tools to continue delivering its vital services in the midst of unprecedented global disruption.

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