KPMG with Defence Support Operating Model (DSOM) – Ministry of Defence

Change and Transformation in the Public Sector

The UK Ministry of Defence (MOD) spends around £14 billion on support activities each year. This firm helped them centralise the coordination of that activity. In doing so, they helped the MOD better support our fighting forces around the world.

Alongside a dedicated MOD transformation team, this firm stepped up to help the MOD realise their ambition of standing up an entirely new support organisation that would centralise support services within UK Strategic Command. As the MOD’s partner on the project, they designed the overall support operating model, covering performance, processes, risk, governance, organisational structure, people and skills.

They helped establish a Functional Owner for Support, delivered by a new Chief of Defence Logistics and Support (CDLS). Then they helped the MOD stand up the new organisation with around 600 full time employees, and deliver targeted improvements to their defence support programme. This firm’s work essentially transformed all aspects of the way that support is delivered by 60,000 people across the MOD.

The firm successfully met all of their defined success criteria, delivering every stage on time, in full and within budget. And their work helped provide the MOD with sustainable transformation by delivering the structure, oversight and control it requires over its support activities to better serve our UK forces.

Ultimately, the firm’s professionals know that the MOD appreciated their dedication to the Defence Support Operating Model project; their DSOM Team was awarded a Certificate of Commendation from Strategic Command in recognition of their distinguished service to Defence Support.

View the KPMG in the UK profile in the MCA Members Directory.