On 27 April 2009, consulting firms were awarded accolades at the 13th annual MCA Management Awards, which recognise the best management consulting projects from the last year.
The MCA Management Awards identify the best case studies in each of 12 categories, where organisations, in the private or public sector, have achieved a significant improvement in performance with the assistance of management consultants. Four additional categories are awarded to best overall projects. These were awarded to:
Overall Platinum Award:
Deloitte/Transport for London
Overall Best Small Firm:
Propaganda/Seabrook Crisps
Overall Best Public Sector Project:
Atos Consulting/NHS South Central
Overall Best Private Sector Project:
KPMG/Apacs
The category winners were:
Change Management (Public Sector): Hay Group/General Teaching Council
Established alternative funding structure for Teacher Learning Academy, saving GTC significant sums than if it was self-funded (which was considered the only option prior to Hay Group’s input.)
Change Management (Private Sector): KPMG/Apacs
Apacs, the trade association for payments services, called in KPMG to help stakeholders meet the Treasury’s demand for same day cash transfers.
Operational Performance (Public Sector): Atos Consulting/NHS South Central
Patient waiting times were reduced by an average of 14 weeks (some by 25 weeks-50%), plus a 50% reduction in missed appointments. No increased funding was necessary: sustainable improvements were made which released capacity.
Operational Performance (Private Sector): Trinity Horne/Eircom
Within 9 months, provision of high speed IP data services improved by 97% plus an increase in productivity amongst Core Network Services (CNS) staff of 12% was achieved.
Environment: Deloitte/Transport for London
Provided programme management and technical expertise to implement Low Emission Zone in London; within 4 months, 95% of vehicles entering London were compliant.
Outsourcing: Deloitte/Unilever
Deal to sell Unilever’s Shared Service Centres in Brazil generated immediate cash benefits and ongoing cost reductions. The deal was completed within 12 weeks.
Customer Engagement: Propaganda/Seabrook Crisps
Strategic marketing project which has delivered sales uplift of 15% year on year plus projected yearly turnover increase of 37%.
Technology: Arup/BAA
Shared infrastructure implemented to provide mobile communications in Terminal 5 at Heathrow. This had never been applied on such a large scale before. The project resulted in reduced costs for BAA, terminal wide coverage, simplified costs and improved management of mobile communications.
International: CSC/UK Border Agency
Set up 30 Visa Application Centres in 14 countries with 3.2m biometrics enrolled, 20,000 visa applicants connected to earlier immigration cases and 4,500 ID-swapping cases detected.
Business Strategy: Navigant Consulting/Tesco Personal Finance
Launch of UK’s first new major retail bank since dot-com era; financial services expertise used so that Royal Bank of Scotland moved from both shareholder and supplier of Tesco Personal Finance to simply a supplier within 12 weeks.
Human Resources: Deloitte/Thomson Reuters
Created a “company within a year”: Thomson Reuters (newly merged) arrived on ‘Day One’ with corporate values defined, 500 Senior Managers appointed, line managers equipped to manage change along with HR systems integrated and a fully operational HR leadership team.
Innovation: Digital Public/DCSF
Government’s “Parent Know How” programme developed which reduced cost per parent helped from £32 to £12 and reached 11m people (over 10 times target).
Alan Leaman, CEO of the MCA, commented:
“These awards celebrate excellence in an extraordinary industry. Since entries come jointly from consultancies and their clients, they underline who are key players in the modern economy.
For further details of any of these projects and copies of the case studies, contact Hilary Downes on 0207 321 4810 or email hilary.downes@mca.org.uk
-ENDS-
For more information, please contact:
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Hilary Downes
Press Officer
Management Consultancies Association
Tel: 0207 321 4810
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David Pippett
Director
DWP Public Relations
Tel: 01225 833745 / Mobile: 07899 798197
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Notes to editors
Judging Panel:
A distinguished panel of judges evaluates case studies submitted for the 12 categories of the Awards. This year’s judges included:
Dr Duncan Angwin, Strategic Management Group, Warwick Business School
Sally Scutt, Deputy Director General, British Bankers Association
Anthony Mitchell, Client Director, Ashridge Business School
Greg Smith, UK Director, Client Development, Ipsos MORI
Andy Saunders, Deputy Editor, Management Today
Margaret Smith, former Chief Executive, CIO Connect
Harriet Arnold, Deputy Life Editor, Financial Times
Professor Leo Murray, Former Director of Cranfield School of Management
Michael Whitehouse, Assistant Auditor General, National Audit Office
Rene de Sousa, Senior Procurement Specialist, The Chartered Institute of Purchasing and Supply
Sally Scutt, Deputy Director General, British Bankers Association
Anthony Mitchell, Client Director, Ashridge Business School
Greg Smith, UK Director, Client Development, Ipsos MORI
Andy Saunders, Deputy Editor, Management Today
Margaret Smith, former Chief Executive, CIO Connect
Harriet Arnold, Deputy Life Editor, Financial Times
Professor Leo Murray, Former Director of Cranfield School of Management
Michael Whitehouse, Assistant Auditor General, National Audit Office
Rene de Sousa, Senior Procurement Specialist, The Chartered Institute of Purchasing and Supply
About the Management Consultancies Association
The MCA was formed in 1956 to represent the consultancy industry to its clients, the media and government. Management consultancy is an increasingly important industry for the UK economy with management consultancy revenues for 2007 estimated at around £8bn. MCA members represent around 70% of the UK consulting sector, employ around 30,000 consultants and work with most of the FTSE100 and all government departments. Eight of the top ten UK-based consulting firms (by consulting fee income) are members.
The MCA supports its member firms with a range of services including events, publications, interest groups and public relations. The Association also works with its members to attract the top talent into the industry. The MCA provides advice on the selection and use of management consultants and is the main source of data on the UK market.
About Management Today
Founded in 1966, MT is Britain’s leading monthly business magazine. It has a circulation of 100,011*, and its mix of leading columnists, insightful features and rigorous analysis means it has the widest readership among Britain’s top executives and decision makers. MT readers also have access to a wide range of events, specialist publications and online services. Full details are at http://www.mtmagazine.co.uk.* ABC Certificate of Circulation 1st July 2004-30th June 2005.