The road to recovery from the COVID-19 pandemic continues to be uneven, at best. A number of industries and organizations have struggled, while others adapted more quickly. One thing was clear, Salesforce customers had a distinct advantage from the start; their critical customer data was already accessible in the cloud and flexible business processes were ready to handle the tectonic shift to 100% remote work. In fact, IBM research highlights that a majority of Salesforce customers confirmed that Salesforce enabled their businesses to pivot and adjust their priorities around digital this year.
Read the full insight on the IBM website