Delivering effective change in higher education


Higher education institutions (HEIs) are managing ever-growing and interconnected change portfolios. This has been driven by many factors, including the following.

  • The external environment – Competition is increasing, driven by the need to offer compelling and innovative offers to attract and retain students. Continued change in the regulatory and legislative environment also means sustained pressure to meet changing requirements.
  • Student demand – Students are demanding higher levels of service, often driven through digital channels. Legacy technology estates inhibit innovation and the flexibility required to meet these demands.
  • Covid-19 – Internal teams have endured huge disruption and change caused by the pandemic. The long-term ramifications of these changes are still being realised.


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