In a recent insight, Baringa shared that traditional banks are starting to realise the huge revenue-generating potential of their payment functions. In a previous article, Baringa covered the significant shift needed to unlock the value of payments: transforming operating models, ushering in fresh ways of working, new KPIs, innovative technologies, and competing with a new breed of competitors. But there’s a piece of the puzzle remaining: people. There’s not much point investing in a reimagined payments operating model without also investing in the leadership capabilities needed to embed the necessary cultural change. Transformations are only successful when everybody across an organisation clearly understands their role, the change needed, and why it matters—starting with leadership.
Baringa has identified three game-changing leadership behaviours that can unlock value, drive cultural change, and shift the dial on customer experience.
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