The 6 metrics a professional services business should track


In their recent article, Sage Intacct looks at why understanding performance can be a huge challenge for professional service organisations who serve multiple industries, have a diverse mix of customers, and offer a varied portfolio of services.

Service Performance Insight (SPI) is a global research, consulting and training organisation that conducted a recent survey of 622 professional services organisations ranging from IT consulting, management consulting, marketing, accounting, legal, and more.

Using its findings, Sage Intacct pulled out the six key performance indicators (KPIs) that you should be tracking to get an accurate view of your business.

In this article, they cover:

  • Invoice reissue rate
  • Billing cycle length
  • Days sales outstanding
  • Utilisation percentage
  • Revenue leakage
  • Project profit
  • How cloud financial software helps you track metrics
  • Final thoughts

Read more on their website.