Team Leader Consultant of the Year
As a recently promoted Director within KPMG Financial Services Consulting, Jackie Todd exemplifies excellence in leadership, client relationship management, and innovative thinking.
Jackie specialises in regulatory-driven change and workforce transformation, consistently delivering measurable client value through her distinctive people-first approach. Her ability to challenge conventional thinking and introduce innovative solutions has secured multi-million pound engagements with clients including LSEG, Lloyds Banking Group, Aviva, and Aegon.
Jackie’s pioneering work on AI workforce integration led to remarkable results at Aviva, where she led the team to successfully onboard 895 users to Microsoft Copilot in just four weeks. This led to increased weekly AI interaction rates from 67% to 80%, while achieving client satisfaction scores of 4.9/5.
Her ability to combine technical expertise with behavioural science allows her to create transformative solutions that deliver lasting change. At Aegon, she revolutionised their approach to talent management; implementing a skills-based organisational structure that prioritised internal mobility and professional development. Similarly, the ‘culture audits’ she introduced at Virgin Money revealed critical insights that traditional methodologies had missed.
Beyond client work, Jackie’s commitment to nurturing talent is exemplified through her EMCC-accredited coaching, co-leadership of KPMG’s Behavioural Science Unit, and dedication to inclusion, diversity and equity initiatives.
Jackie’s approach is summed up by client Pascal Ernst of Aegon: “Jackie is always available to serve as a key sparring partner… she is a trustworthy source and facilitator.” Her exceptional leadership, which earned her Engagement Manager of the Year in 2021, continues to attract positive recognition from clients and colleagues.
View the KPMG profile in the MCA Members Directory.