Technology Transformation
Four years into attempting digital transformation – with limited success – ACCA turned to KPMG. We gave the Association a modern operational backbone, revolutionising membership engagement and fostering a cultural shift: ACCA is now confident of updating its entire IT estate.
The Association of Chartered Certified Accountants (ACCA) has an exciting vision for the accounting profession, but was struggling to drive the necessary digital transformation.
ACCA’s IT landscape had evolved over the years into a complex web of systems, data, applications and processes. This made change difficult, while inflating maintenance costs and hampering innovation.
Four years into attempting transformation with another provider – with limited success – ACCA turned to KPMG to reset and relaunch.
We challenged their assumption that only a big-bang implementation would work, proving that a phased, single-cloud approach would deliver value faster.
The first phase was modernising the membership engagement processes. We had just 13 months to be ready for go-live at the next systems update.
Following a discovery process, we designed, built and configured the core components of the new membership architecture, integrating them into ACCA’s legacy systems.
Given the tight deadline, we ran three releases in parallel, timing them to land at the next update. Following testing and iteration, and training for ACCA staff on the new system, we were ready to go live in time.
The new platform gave ACCA a modern operational backbone, revolutionising membership support and engagement. The new, seamless member experience will enhance customer satisfaction.
The service team now operates a single, integrated system – rather than three separate ones – making membership processes far more efficient.
And crucially, there’s been a complete cultural shift. From struggling with digital transformation, ACCA’s is now confident of decommissioning its legacy systems and updating the entire estate.
They Executive board has had no hesitation about moving into phase two – modernising the affiliate and student programmes – with more phases on the horizon.
View the KPMG profile in the MCA Members Directory.