Technology Transformation
IVC Evidensia (IVCE), a rapidly expanding veterinary care group with 2,500 clinics globally, collaborated with PwC to implement Oracle Fusion Cloud ERP, achieving 98% standardisation in 12 weeks and significantly enhancing operations by reducing group consolidation time to 20 minutes and automating 75% of invoice scanning.
IVC Evidensia (IVCE) is a UK-based veterinary care group that operates 2,500 clinics and practices around the world, following rapid growth from around 500 in 2017. During 2024, the business recognised the need to enhance its Finance processes and systems, to support its growing organisation and the company’s future ambitions.
This technology transformation would ensure timely supplier payments and efficient procurement of medical supplies – both essential for supporting high-quality veterinary care. Reducing administrative burdens on its practices and hospitals would help 40,000 global colleagues focus more fully on delivering IVCE’s purpose of “Healthy Animals, Happy Owners”.
Addressing inefficiencies and financial risks was also priority, including optimising revenue management, avoiding increases in operating costs, improving reporting accuracy, and maintaining regulatory compliance. Strategically, modernising its systems would provide the scalability needed to support future growth and acquisitions.
PwC was engaged as IVCE’s partner, to create a more consistent and efficient financial organisation, by delivering several well-defined outcomes. These included common, group-wide processes for financial transactions; robust controls, to reduce the risks of financial misstatement; reduced administrative burden on clinics; reduced Finance costs; stability; and scope for future improvement.
To ensure as little disruption as possible to this busy and evolving organisation, PwC adopted a continuous-engagement approach, working closely IVCE’s teams to understand their needs and design a target operating model (TOM) that would fully harness the benefits of a new ERP. This insight-driven approach also helped in the assessment and selection of the most suitable technology platform for an efficient implementation.
After conducting a market scan of vendors, PwC recommended Oracle Fusion Cloud ERP as the platform offering the best out-of-the-box fit for IVCE’s TOM. To simplify the technology implementation, PwC adopted a fit-to-standard approach, where the intention is to align with as many pre-configured processes as possible. This maximises the use of best-practice, and minimises the volume of customisation required, meaning faster implementation and a future-proofed system that can more easily receive upgrades.
A strong partnership between PwC, IVCE, Genpact and Oracle allowed for early issue resolution through collaboration. A business-led approach to change, incorporating interactive and immersive events, ensured Finance teams understood both the impact and the benefits of the change.
PwC’s global team comprised 90 specialists across Advisory, Tax and Risk, from offices in the UK and India, and its Egypt Technology and Innovation Centre (ETIC). To deliver high-quality user engagement experiences, PwC also involved its innovative BXT (Business–Experience –Technology) team.
Design work achieved a remarkable 98% standardisation, and was completed in just 12 weeks – a UK record for an Oracle design of this scale. The system went live in January 2025 across Finance teams in the UK&I and Genpact, as well as in every UK&I veterinary practice. This first deployment has already delivered a number of operational efficiencies – for example, the time required for group consolidation has fallen from around half a day to 20 minutes, and 75% of invoice scanning is now automatic, leading to a significant time saving across the finance team.
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