COVID-19 is prompting a shift in UK households’ digital activity, reveals EY survey. Due to the outbreak of coronavirus, many people are trying online services for the first time – video calling shows the largest uptick, with 18% of consumers trying this for the first time, ahead of online shopping (9%) and watching catch-up TV (9%).
- Perceptions of broadband and mobile network providers are positive, with 75% and 73% of consumers respectively saying they are coping well since the outbreak of the virus
- Network quality is top of mind among consumers – four in 10 households believe that broadband and mobile network providers should focus resources on ensuring reliable and resilient services.
Read the full data on the EY website