Deloitte: The future of the City – Digital demands

by Deloitte

The COVID-19 lockdown has been a catalyst for the adoption of digital technologies in financial services (FS). In retail banking, for example, the use of apps has rocketed.

With mandatory working from home (WFH), digital connectivity is essential, among colleagues, and between employees and clients.

WFH was already fairly common practice in parts of financial services before the lockdown. As many employers had already provided employees with WFH equipment, employees were relatively well-prepared, even though the crisis was unexpected. The transition was surprisingly swift and smooth. This has emboldened FS leaders to ask: how far and how fast can we transform our businesses?

Read the full insight on the Deloitte website