EY: Top 10 challenges and opportunities for the COVID-19 impacted digital household

by EY

New research reveals how the COVID-19 pandemic is dramatically impacting households’ digital activities and the relationships with their providers.

The second edition of EY’s consumer research of 2,500 households, conducted 27 May – 1 June, explores how perceptions, attitudes and needs towards technology, media and telecoms (TMT) products are changing as a result of the pandemic. In this article, we outline the top 10 challenges and opportunities facing providers and how they can ensure they stay engaged with their consumers. View the first edition of the research.

Read the full insight on the EY website