by KPMG
As we face into a new economy, we will all be competing for a New Customer who has different needs, values and behaviours that has been both financially constrained and wants to be touchless and digital. These dynamic market shifts are evident in our 11th edition of the Customer Experience Excellence report, which profiled over 250 organisations to present the top 100 brands that have done remarkable things to reinvent, transform and innovate to provide leading customer experience during unprecedented times.
The report takes a deep look at emerging trends and new best practices, exploring what are immediate and permanent shifts and what is required to create a truly customer-centric enterprise.
Read the full insight and download the report on the KPMG website