As well as AI and robotics in manufacturing and logistics, we’ve heard about digital adoption in the service sector with mindfulness apps replacing counsellors, chatbots used in call centres, and facial recognition ‘improving’ selection and assessment in HR teams. How worried should we be about these changes from a personal perspective and will the promised benefits outweigh any negatives?
The World Economic Forum report in 2016 produced a table of ‘winners’ and ‘losers’ in the AI revolution, highlighting a growing digitally-enabled service sector for those people who have enhanced discretionary spend for the first time. Disability inclusion is being transformed through technology. We now have the power to create, record and communicate without relying on dexterity, sensory ability and literacy. Remote working also creates accessibility for those with muscular-skeletal disability or social anxiety.
Read the full insight on the BMT website