The UX Digital Divide

SAVANTA

As businesses race towards digital transformation, Savanta’s latest report examines a crucial question: are digital-first strategies unintentionally excluding consumers? While digital services promise convenience, many individuals face barriers to full participation, particularly in the financial sector.

With technology rapidly advancing, it’s easy to assume that consumers are moving in sync. However, our research reveals a growing divide. While some customers readily embrace digital services, others are left struggling with accessibility issues and trust concerns, especially when it comes to handling sensitive financial transactions.

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