Unit4: Delivering Superior Customer Services Performance in Uncertain Times

by Unit 4

When 2020 began, few could have predicted the magnitude of change in the geopolitical, public health and business environment over the coming months.

As the second quarter of 2020 began, the world looked much different. Thanks to the Coronavirus (COVID-19), the concept of “social distancing” has become a critical concept for the long-term viability of the human race.

In business, this concept can be more difficult to implement. However, in many markets, such as Professional Services (PS), firms are better prepared to conduct consulting engagements remotely and therefore reduce the potential of spreading viruses.

In this executive white paper, SPI Research will analyze and highlight some of the areas where professional services organizations (PSOs) can improve performance given the changing world, with clear recommendations for success.

Read the full insight on the Unit4 website