Thought Leader Consultant of the Year Finalist 2019
In May 2017, I launched the iMPOWER iNDEX – a pioneering tool which enables councils to improve citizens’ lives. It does this by providing a clear view of what is being achieved with the money that is being spent on public services, rather than focusing only the cost. For the first time, councils can find out how they are performing and use that information to improve decision making.
In the subsequent 18 months, I embarked on thought leadership activities that help councils benefit from this approach, in line with our company mission.
My belief is simple – that when public services work well and produce good outcomes for citizens, this ultimately costs the state less. One example would be a situation where children are taken into care as a result of family breakdown. If social services work well, and are able to keep a family safely together, that is a better outcome for the family – and much less costly solution.
Councils can use the iNDEX to help them produce better outcomes. It shows outcome productivity, which simply means that is measures a council’s performance against outcomes, per pound invested. This enables councils to compare approaches, and therefore to more easily to learn from best practice.
My thought leadership activities have guided the direction the company has taken – outcome productivity is now at the heart of everything we do. My work has boosted sales opportunities, is persuading the sector to adopt an outcome productivity approach, and benefits clients.
View the iMPOWER profile in the MCA Members Directory.