Six projects from six separate consultancy firms have been shortlisted for Digital & Technology Project of the Year (sponsored by Thales Cyber and Consulting) at the 2017 MCA Awards. Projects demonstrate the successful management of a digital or technology-based initiative for a client.
We take a closer look at the summaries of each project:
Moorhouse with London NHS
The London NHS 111 Patient Relationship Manager is a live digital solution. It has improved the experience of Londoners who call NHS 111 across the capital, by unlocking relevant patient data and guiding this confidential information safely to clinicians in NHS 111, GP Out of Hours and the London Ambulance Service.
This happens in real-time, to deliver more coordinated care focused on patients’ preferences. Moorhouse have provided exceptional specialist support to enable the client to develop the platform iteratively and at pace by optimising innovative digital project management capabilities.
IBM with Boots
Boots UK knew that combining e-enabled customer service with an exceptional in-store experience would give it a differentiated proposition, helping it outperform competitors and disrupt the retail industry.
IBM management consultants provided technology and design expertise to complement Boots UK’s retail experience and build Sales Assist – a transformative mobile tool for digital in-store assistance. Boots has seen a conversion rate of over 10 percent for customers who engage with its employees via Sales Assist and go on to create a basket. IBM’s consulting insights and solution design and delivery knowhow have helped Boots UK steal a march on its competitors.
Deloitte with Clydesdale Bank & Yorkshire Bank Group
Clydesdale and Yorkshire Bank Group (CYBG) set out to develop a customer-led digital banking proposition that rethought banking from the customers’ point of view.
The result was B (www.youandb.co.uk) a revolutionary, app-led service that provides customers with a simple solution for managing their money in the digital age.
Designing and building B was a true end-to-end transformation journey in which Deloitte partnered with the bank, from proposition design to implementation, delivering a market-leading digital banking platform.
B has provided CYBG with a platform for future change and demonstrates that customer focused innovation and disruption isn’t purely for start-ups.
IndigoBlue with Dixons Carphone
Following Black Friday in 2014, Dixon’s Multichannel Director set about driving greater value through their e-Commerce platform in 2015. Jake Hazeldine, Head of Applications engaged IndigoBlue to help tackle internal challenges in delivering change at pace and in partnership with Dixons Carphone, produced a wide-ranging set of recommendations for improvements within the organisation.
Fully supported by the executive team, IndigoBlue provided leadership, transformation coaching and resource augmentation. Effort was focused on high-priority value, flow, quality and collaboration between both business and Agile delivery teams, the change was delivered ready for Black Friday.
The project was an unqualified success and Dixons Carphone broke all records for Black Friday sales in 2015.
Atos Consulting with Royal Free London NHS Foundation Trust
A team from Atos helped the Royal Free London NHS Foundation Trust to devise a ground-breaking Digital Strategy to meet today’s most urgent health challenges, supporting a critical shift to integrated, intelligent healthcare and positioning it as an international digital healthcare leader. The Digital Strategy was key to the Trust’s success in being selected as a Global Digital Exemplar. The Trust is pioneering population health management, trail-blazing integrated care delivery and reducing unwarranted clinical variations to drive improvements in patient outcomes across the health ecosystem.
Capita Transformation with Southampton City Council
Southampton City Council has to make cost savings of £39.1m in 2016/17, rising to £81.4m in 2019/20. At the same time, they need to answer their residents’ call for better digital services. Capita has used technology to transform almost 200 customer end-to-end journeys, introduced new ways of working and deployed an innovative outcome-focussed commercial mode.
The programme has secured significant savings within the first six months and will hit a run-rate of between £9m and c£10m in 2017/18 and beyond – a huge achievement given the Council’s net revenue budget of less than £200m per annum. It has also resulted in significant behavioural change among residents and staff.